Customer retention
Managed portfolio retention rate
Senior Customer Success Manager
Enterprise SaaS
Sarlinson Christian
Customer Success leader with 7+ years driving retention, rapid adoption, and revenue expansion across enterprise SaaS and HealthTech portfolios — pairing proactive customer advocacy with measurable business outcomes.
Open to Senior CSM & Enterprise roles · London, UK · Connect on LinkedIn ↗
118%
Net Retention Rate (25+ accounts)
$2.3M
Enterprise portfolio ARR managed
92%
Product adoption within 60 days
$450K
Renewals secured via value strategy
Key impact
Measurable outcomes across retention and revenue.
Performance across enterprise account management, adoption velocity, and net revenue retention — verified, not estimated.
Product adoption
Within 60 days across 120+ clients
Portfolio ARR
Enterprise portfolio managed
Net Retention Rate
NRR across 25+ accounts
New clients onboarded
Structured implementation
Faster time-to-value
Redesigned onboarding workflows
Case studies
Customer challenges, resolved with strategic execution.
A detailed look at the moments that define the enterprise customer lifecycle — onboarding, retention, and AI automation.
AI Platform & Automation
Built and launched DecodeDx to eliminate operational friction.
Translating complex clinical workflows and user requirements into scalable automated processes without sacrificing usability.
-25%manual effort
Retention & Relationships
Secured $450K renewals by demonstrating customer outcomes.
Maintaining high gross retention across enterprise accounts and reframing renewal conversations around realized business value.
95%retention rate
Onboarding & Scale
Delivered 92% product adoption within 60 days.
Ad hoc customer onboarding led to inconsistent adoption and prolonged time-to-value across a high volume of new accounts.
92%product adoption
Career experience
Enterprise delivery and revenue leadership.
From technical interface analysis to enterprise portfolio leadership and executive renewal strategy.
Jun 2025 – Jun 2026
SeekThem
Senior Customer Success Manager
Executive renewal strategy, account expansion, and revenue retention.
Explore responsibilities
- Secured $450K in contract renewals by developing executive presentations that demonstrated customer outcomes and reframed renewal discussions around business value.
- Managed customer communication and renewal planning, working with senior stakeholders to secure renewals worth $200K in recurring revenue while contributing to 108% NRR.
- Accomplished 118% NRR across 25+ accounts, $2.3M ARR enterprise portfolio by identifying customer requirements and coordinating relevant product expansion opportunities.
Aug 2019 – Jun 2025
Meditab Software
Senior Product Deployment Analyst
Enterprise portfolio delivery, structured onboarding, and QBR execution.
Explore responsibilities
- Owned delivery across a $3.8M, 15+ accounts mid-market portfolio, balancing high-touch customer engagement with scalable processes while maintaining 94% gross retention.
- Delivered 92% product adoption within 60 days across 120+ new clients by replacing ad hoc onboarding with a structured implementation and training programme.
- Reduced customer time-to-value by 22% by redesigning onboarding workflows and launching a self-service resource hub to reduce manual customer support.
- Achieved 96% QBR completion across the portfolio, creating a consistent review process that surfaced customer requirements and generated $900K in expansion pipeline.
Jan 2018 – Aug 2019
Meditab Software
Interface Analyst
Customer data analysis, risk mitigation, and account activity monitoring.
Explore responsibilities
- Analysed customer data and account activity to identify emerging risks and service issues, surfacing actionable insights for stakeholders to prioritise interventions and protect customer value.
AI & automation projects
Customer success, amplified by automated workflows.
Deploying AI platforms and automated telemetry to remove operational friction, detect churn signals, and accelerate customer time-to-value.
-25% Manual Effort
AI Platform & Automation
DecodeDx — AI-Driven Health Platform
Built and launched DecodeDx, an AI-powered SaaS health platform by translating complex clinical and user requirements into automated workflows, reducing manual effort by 25% and improving operational efficiency.
Automated Routing
B2B Sourcing & Transaction Automation
DAVE Machinery — Equipment Sourcing Platform
Engineered heavy equipment sourcing and buyer match workflows for UK and global buyers, automating machinery intake verification, structured customer inquiries, and deal-stage handoffs.
30-Day Churn Warning
Customer Intelligence & Automation
Proactive Health Scoring & Churn Detection
Built automated multi-signal health score telemetry tracking feature adoption decline, support ticket velocity, and champion role changes to alert CSMs 30 days prior to contract renewal.
4x Faster QBR Prep
Reporting & Enablement Automation
Automated QBR & Value Milestone Synthesis
Automated data synthesis pipeline aggregating account telemetry, license utilization, and business outcomes into executive-ready Quarterly Business Review decks.
Customer lifecycle
Creating measurable value at every stage.
A unified operating philosophy: connecting commercial expectations to verified customer outcomes.
03 / 07
Onboard
Align stakeholders, establish milestones, remove friction, and accelerate time-to-value.
Core competencies
Strategic leadership, analytical rigor & enterprise tooling.
The blend of commercial stakeholder alignment, technical workflows, and customer empathy.
Customer Success
Enterprise account management and lifecycle strategy.
AI & Data
Analytics, health metrics, and workflow automation.
Tools & Platforms
Enterprise CRM and customer success systems.
Client & peer feedback
What colleagues and customer champions say.
Perspectives on collaboration, customer advocacy, and strategic execution.
Working with Sarlinson transformed the way our team approached customer success. They consistently brought structure, empathy, and commercial thinking to every conversation.SAMPLE TESTIMONIAL
Sarlinson made us feel understood, not just supported. Every conversation connected our goals to a clear next step, and every commitment was followed through.SAMPLE TESTIMONIAL
A thoughtful partner who connects the dots between customer needs and business priorities. Sarlinson brings a proactive, collaborative approach to the team.SAMPLE TESTIMONIAL
Professional credentials
Certifications & formal education
Enterprise growth
Let's turn customer satisfaction into predictable revenue.
Looking for a Senior Customer Success Manager who combines strategic relationship management with automated workflow design? Let's discuss how to protect your ARR and elevate your customer experience.
Start a conversation
Let's discuss enterprise
customer success.
Whether you're hiring for an enterprise Customer Success role, scaling customer onboarding, or looking to integrate AI workflows into your success operations, I'd welcome the conversation.
Direct inquiries receive prompt responses.